ROSA

Frequently Asked Questions

Can you do a RUSH ORDER?

Express shipping is available and should arrive to Australia Post selected metro destinations within 3 - 5 business days of ordering. Check your postcodes eligibility via the Australia Post website, regional areas do not qualify for overnight delivery. Express International orders take around 5 - 10 business days, customs may delay this and Everland takes no responsibility in this case.

HOW MUCH confetti do we need?

Most people cater to at least half their guests. Depending on the confetti shower effect you want, you may want to supply enough for every guest to take part in the fun! If you are considering bulk boxes, a single portion is 1-2 handfuls, depending on your handful size!

WHEN will my order SHIP?

Please refer to individual delivery estimates on each listing as processing times vary across our products. Shipping times are in addition to estimated production times. Express orders are shipped as quickly as possible. Keep in mind Everland ships from Australia and so Express International orders take longer to get through production and then overseas. Everland takes no responsibility for delays in customs. Please take this information as a guide, just get in touch if you have a specific question.

WHEN should we ORDER?

Ordering around 2 months before your ceremony date is ideal. Your order will ship as per the shipping policy detailed in FAQs and estimates supplied on each listing. Everland petal confetti will last for months when stored in appropriate conditions. Please follow the confetti care card supplied in your delivery.

What is ECO CONFETTI

Everland supplies all natural, real rose and flower petals. They are air dried and not dyed - all colouring is natural. Some of our petal confetti is certified organic and some is 'wild crafted'. Every effort is made to accurately depict the texture and colour of the petals. However if you are unsure of purchasing a product such as this, please first order sample pouches to assess if it is suitable to your preferences. Being a natural product, the petals are not perfect and colouring can vary. Please read descriptions carefully before purchase. You can find lots of images of the variations on the Everland instgram page for further reference @everlandfavours

How far can we ORDER IN ADVANCE?

Everland is no longer accepting orders more than 6 months in advance. This is to ensure quality of service and consistency of supply. Thank you for your understanding. If you do order in advance please ensure you include your 'need by' date, so we can arrange shipment around four weeks prior to that date.

SPECIAL NOTICE: COVID 19 CRISIS - In the event you have had to POSTPONE YOUR WEDDING

Everland does not accept cancellations or offer refunds on orders. This policy is overtly communicated across our website and on every individual product and is because of the nature of our service and product.

If you have a pre-order in place we will happily hold your order for a date when you are able to re-schedule your event in the future.

If you have already received your product please store it away from direct sunlight and intense heat or humidity until you are able to use it in the future. As our petal confetti is dried it does have great longevity when kept in appropriate conditions.

CONFETTI CARE & Storage Advice

Please ensure you store your petal confetti in a cool, dry place such as a cupboard - away from humidity. Please also keep your petals away from direct sunlight to avoid excessive facing of colour. As our petal confetti is dried it does have great longevity when kept in appropriate conditions.