ROSA

Frequently Asked Questions

Can you do a RUSH ORDER?

Please be aware there are currently shipping delays. Express service is considerably delayed for both domestic and international services. Find more detail in our final FAQ and delivery postcode specific information via the Australia Post website. Customs may further delay transit times and Everland takes no responsibility in this case. Please order mindfully as we do not offer refunds or cancellations. We strongly recommend ordering with a minimum lead time of four weeks.

HOW MUCH confetti do we need?

Most people cater to at least half their guests. Depending on the confetti shower effect you want, you may wish to supply enough for every guest to take part in the fun! If you are considering bulk boxes, a single portion is 1-2 handfuls, depending on your handful size! If you are having trouble visualising it, and would like to see some example images of a confetti toss exit with a small versus large volume order, please get in touch and I can share some real wedding images with you.

WHEN will my order SHIP?

Please refer to individual delivery estimates on each listing as processing times vary across our products. Shipping times are in addition to estimated production times. Express orders are shipped as quickly as possible. Keep in mind Everland ships from Australia and so Express International orders take longer to get through production and then overseas. Everland takes no responsibility for delays in customs. Please take this information as a guide, just get in touch if you have a specific question.

What is ECO CONFETTI

Everland supplies all natural, real rose and flower petals. They are air dried and not dyed - all colouring is natural. Every effort is made to accurately depict the texture and colour of the petals. However if you are unsure of purchasing a product such as this, please first order sample pouches to assess if it is suitable to your preferences. Being a natural product, the petals are not perfect and colouring can vary. Please read descriptions carefully before purchase. You can find lots of images of the variations on the Everland instgram page for further reference @everlandfavours

SPECIAL NOTICE: COVID 19 CRISIS - In the event you have had to POSTPONE YOUR WEDDING

Everland does not accept cancellations or offer refunds on orders. This policy is overtly communicated across our website and on every individual product and is because of the nature of our service and product.

If you have a pre-order in place we will happily hold your order for a date when you are able to re-schedule your event in the future.

If you have already received your product please store it away from direct sunlight and intense heat or humidity until you are able to use it in the future. As our petal confetti is dried it does have great longevity when kept in appropriate conditions.

CONFETTI CARE & Storage Advice

Please ensure you store your petal confetti in a cool, dry place such as a cupboard - away from humidity. Please also keep your petals away from direct sunlight to avoid excessive fading of colour. Everland petal confetti will last for months when stored in appropriate conditions. Please follow the confetti care card supplied in your delivery.

How early can we ORDER IN ADVANCE?

We accept pre-orders up to a year in advance. Please ensure you include your ceremony or 'need by' date in your order notes so we are able to schedule in shipment around 4 weeks in advance (depending on your location). In the event there is an issue with supplying your preferred confetti colourway order, or pre-order, you will be offered the opportunity to switch for an alternative product (from what is available) or receive a full refund.

PRE-ORDER T&C'S

Pre-orders will ship around one month prior to the supplied ceremony date, this may vary slightly depending on your location and seasonal demand. In the event there is an issue with supplying your preferred confetti colourway, you will be offered the opportunity to switch for an alternative product (from what is available) or receive a full refund. Pre-orders cannot be cancelled, returned or refunded. We will always try to accommodate changes to your order as best we can, including pushing back the dispatch date and changes to design work.

SHIPPING DELAYS

Prior to placing an order please consider current world wide shipping delays. Everland takes no responsibility for delays in transit and customs. Your order will be processed as per production estimates provided on individual listings. Transit times are in addition to these estimates.

Can I order CUSTOM DESIGN LABELS on my confetti pouches?

Yes! We are currently taking custom orders for our personalised pouches. They have a minimum order quantity of 60 pouches and require a four week lead time. If you would like to place an order please get in touch and we can supply you with our customisable label design options. They are $2.40 EA + shipping.